"Results" : [ ] thanks for taking the time to send a diagnostic report, Upon checking on it. "NodeContainer" : { "Placeholder.js", "BASE_TABS_INACTIVE" : "lia-tabs-inactive", "InlineMessageReplyContainer.js", When I use the internal speaker of the TV and use the Netflix TV app, it recognizes a movie or series as Dolby Atmos content, but when I switch to ARC to use the soundbar it doesn't and the Dolby Atmos led don't apperain the bar. "config.enable_avatar" : true, I have the soundbar connected to the TV using the ARC connection (via Rocketfish 18Gbps HDMI cable) and then have a 4K disc player c onnected directly to the soundbar as well. }, "integratedprofile.cta_personalized_feed_dismissal_timestamp" : -1, "policies" : { The only way to fix is to pull the unit off the wall and unplug and replug the power. "useRecService" : false, "app.revision" : "2011170331-s1042c444f3-b39", "nodeType" : "Community" "title" : "Samsung Community" Thanks! "InlineMessageReplyEditor.js", "LiModernizr.js", "BASE_AJAX_INDETERMINATE_LOADER_BAR" : "lia-ajax-indeterminate-loader-bar", Here is my diagnostics number 103248445. I solved problem by an arc Hdmi cable change to 2.0 and TV arc Hdmi port setting EDID 1.4 change to 2.0 ( Each Hdmi port) Symptoms of equipment and driver problems are the same ( audio cut out ) "BASE_TABS_ACTIVE" : "lia-tabs-active", }; Share on Twitter Share on Facebook I appreciate you taking the time to submit the diagnostic report, Upon checking on the diagnostics report that you’ve sent, I can only see the Sonos Boost that is online, Kindly unplug for at least a minute, and replug it back in for all other Sonos products that you have so we can check if that will work. !-- End Google Optimize --> "Config" : { Ihave a lgc8 connected to a Denon system. "BASE_FORM_FIELD_WARNING" : "lia-form-field-warning", you may try to unplug and replug the HDMI Arc cable from both ends and replug it back in, and check if there are any improvements on the sound. "Tooltip.js",