With no pets and no children in the home and no one sits in the middle section it was obviously stretched too tight when sewn and the fabric is pulling apart. Really expected Eaton Young to carry a better quality of furniture. It was still okay. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When we got it home we found the armrest was just fabric stretched on the frame. In 2005 I purchased a cream leather suite a 3 seater sofa and a 2 seater and only now are the cushions showing signs of wear but they are almost as firm as the day I bought it. It was pretty good then so we needed new sofa & loveseat. I am unapologetically so relieved to get this out of my home and purchase a new one. On April 6, one of the recliners broke again. Arm was repaired and we were told not to use top of arm when getting up and down from chair. Unsubscribe at any time. At 150 lbs I could lose weight but should not crush a couch. Worst decision. I would stay away from both Klaussner and Bernie & Phyl's. On the 3rd year, when my mother came to visit us, she was shocked at how terribly uncomfortable our sofa was and she was falling in between the seat cushions (*which I already was unfortunately noticing with myself). They didn't even want to talk to me, pushed me off to the stores rep. It was pretty good then so we needed new sofa & loveseat. Fabric fraying. They are made from cardboard. A friend just bought 2 of the same recliners. A friend just bought 2 of the same recliners. Still trying to find out what recourse we will have for future issues that (based on our experience) will likely arise but are not getting answers from FSL. We ordered what we thought was a quality product from Furnitureland South last summer. So we purchased them along with a mattress at our local dealer. Maybe should have stayed with La-Z-Boy. Never again. It has been almost 4 weeks. Its a shame you spend good money on items and get crap quality. If someone tells you that Klaussner/Comfort Design makes a quality product - do not believe them!! I went to an upscale furniture store that I knew carried quality brands. We are in GA. There's an odd tear, I found underneath the left armrest cushion and can't imagine how that happened! I would stay away from both Klaussner and Bernie & Phyl's. After delivery I discovered strings hanging down under the chair which turned out to be from the fabric which is just raw edges, not a finished edge, I wasn't happy and called Klaussner directly. On the 3rd year, when my mother came to visit us, she was shocked at how terribly uncomfortable our sofa was and she was falling in between the seat cushions (*which I already was unfortunately noticing with myself). I'd say within 2 years I started noticing I was pulling the stuffing up on the left and right end cushions weekly and started having to pull out the cushion seats to then pull up the attached back cushion to replace and secure the seat cushions (velcro bottom). I am very disappointed with the Tilley Queen Sleeper purchased from Hamilton Furniture in Leesburg, Va. Delivered 6 weeks later. Never again will I purchase this brand Klaussner. The material was very thin and I could see every interior seam but I kept it which is my mistake. Should have looked at reviews online before we made purchase. Shame on Bernie & Phyl's for selling such a low quality set and misrepresenting it. The cushions were coming apart at the seams soon after receiving it. I paid $1500 on sale. After delivery I discovered strings hanging down under the chair which turned out to be from the fabric which is just raw edges, not a finished edge, I wasn't happy and called Klaussner directly. Bought 2 motorized recliners and 1 couch in February this year at Hub Furniture in Portland, Maine. ConsumerAffairs is not a government agency. Really regret this purchase, paid too much for this quality. After waiting 6-8 weeks they were delivered. I feel really sad how this is my first purchase, was promised the support would sustain and as little as it's been used, which yes a couch should be sat on, how I'm now having to invest money into a new one. Beyond frustrating!! 8 months later the upholstery started to come apart at the seams. A link has directed you to this review. At 150 lbs I could lose weight but should not crush a couch. After trying many, many recliners and chairs I found the Klaussner recliner to be the most comfortable. On April 6, one of the recliners broke again. On September 1, one of the recliners broke and we also noticed several of the plastic hinge guards were missing. This is a poor quality set and was told it was a good set by store. Oh well I guess it is my lost and an expensive one at that. Ten days in the electronics stopped working on my recliner. I was trying to find a comfortable chair for reading. Its location on this page may change next time you visit. We paid good money for the units.
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